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Our Story · Our Team · Our Mission

Built for Bali. By Doctors Who Live Here.

Bali Gastro Care was born from a simple truth: international visitors in medical distress deserve the same clinical standard as any hospital — delivered with the dignity of being cared for where they are.

2 Licensed Doctors
4 Specialist Nurses
STR & SIP Active
TMC Clinic Licensed
📋 Book a Treatment Meet the Doctors →
1,000+
Treatments delivered across Bali
45 min
Average response time to villa
4.9★
Average Google rating
Open 08:00–22:00 · Available now
Our Origin
Why BGC Exists

No one should suffer through a ruined Bali holiday alone.

BGC was founded by Dr. Dewa Gde Oka and Dr. Ayu Pratiwi — two Indonesian doctors who spent years watching international visitors navigate Bali's healthcare system in the worst possible circumstances: disoriented, dehydrated, and far from home.

The pattern was consistent. A tourist would get Bali belly on Day 2 of a 7-day holiday. They'd spend the morning vomiting, feel too sick to reach a hospital, and lose another full day waiting for the illness to pass on its own. By the time they finally called a doctor, they were severely dehydrated and their holiday was effectively over.

"The treatment itself was straightforward — 45 minutes of IV fluid and the right antiemetic. The problem was getting clinical-grade care to the person in time, where they were. So we built a system that does exactly that."
— Dr. Dewa Gde Oka, Co-founder

BGC launched as a formal clinical practice licensed under TMC Clinic Bali, bringing hospital-standard IV therapy, licensed physicians, and proper medical documentation directly to villas, hotels, and guesthouses across the island.

2
Co-founding doctors, both Bali-based
6
Clinical team members total
19
Distinct treatment packages
14h
Daily availability window
What makes BGC different
✓ Licensed doctors only — every treatment supervised by a physician with active STR & SIP, not a nurse or wellness practitioner
✓ Evidence-based protocols — WHO dehydration grading, PAPDI guidelines, full antiemetic & antibiotic formulary
✓ Pay after treatment — no upfront payment, no risk to the patient when they are at their most vulnerable
✓ Medical records issued — ICD-10 coded, on TMC Clinic letterhead, valid for travel insurance claims
✓ Hospital escalation pathway — direct relationship with local hospitals if severity requires inpatient care
"No one should have to choose between suffering through a ruined Bali holiday and navigating a foreign healthcare system alone while feeling terrible. BGC exists to close that gap — with licensed doctors, real medication, and the dignity of being cared for where you are."
— The BGC Mission Statement · Dr. Dewa & Dr. Ayu, Founders
Our Medical Team
The Doctors
Both Dr. Dewa and Dr. Ayu hold active STR and SIP licenses and practise under TMC Clinic Bali. Every BGC treatment is supervised by a qualified physician — not a wellness practitioner or nurse alone.
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Co-Founder · Lead Physician
Dr. Dewa Gde Oka
STR Active · SIP Active · General Medicine
Universitas Udayana · 8+ years clinical practice
Emergency Medicine IV Therapy Gastroenterology Biohacking
Dr. Dewa brings emergency medicine expertise and deep experience with the gastroenterological conditions specific to Bali's international visitor population. He designed BGC's core clinical protocols and oversees all medical quality standards, managing the majority of complex cases personally.
Lead physician for Severe Belly and Advanced Belly 2-Day protocols
Designer of BGC's WHO-based triage and dehydration grading system
Oversees all clinical quality standards and protocol updates
Lead clinician for biohacking and performance IV consultations
🛡️ STR & SIP Active · Licensed under TMC Clinic Bali · UU No. 29/2004
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Co-Founder · Clinical Operations Lead
Dr. Ayu Pratiwi
STR Active · SIP Active · General Medicine
Universitas Warmadewa · 7+ years clinical practice
Travel Medicine Tropical Infections Clinical Operations Wellness IV
Dr. Ayu leads BGC's clinical operations and patient experience standards. Her background in travel medicine and tropical infectious disease shapes BGC's approach to Bali belly diagnosis, Giardia management, and travel wellness protocols. She develops and maintains all nursing team training and clinical competency standards.
Developer of BGC's Elite Traveller Programme and jet lag protocols
Tropical medicine and Giardia/parasitic infection specialist
Lead for all nursing team training and clinical assessments
Oversees patient experience and post-treatment follow-up standards
🛡️ STR & SIP Active · Licensed under TMC Clinic Bali · UU No. 29/2004
Clinical Support
Our Nursing Team
Four specialist nurses — each trained and certified in IV cannulation, medication administration, and emergency first response. All BGC nurses hold Surat Tanda Registrasi Perawat (STRP) and Surat Izin Praktik Perawat (SIPP) licences.
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Senior Nurse · IV Specialist
Ns. Made Arsa
STRP & SIPP Active. 6 years IV therapy. Lead nurse for Severe Belly and critical case support.
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Senior Nurse · Tropical Medicine
Ns. Ni Wayan Sari
STRP & SIPP Active. Specialises in tropical gastroenteritis and high-volume rehydration protocols.
🧪
Nurse · Emergency First Response
Ns. I Gede Putra
STRP & SIPP Active. Emergency first response certified. Lead nurse for hangover and acute presentations.
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Nurse · Wellness & Biohacking
Ns. Komang Dewi
STRP & SIPP Active. Specialises in wellness IV, biohacking protocols, and expat preventive health programmes.
What We Stand For
Our Clinical Values
Six principles that govern every decision BGC makes — from protocol design to how we respond to a WhatsApp at 11pm.
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01
Physician-Led Always
Every BGC treatment is supervised by a licensed physician with active STR & SIP. We will never send a nurse without a doctor in the loop. Medical decisions are made by doctors, not protocols alone.
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02
Evidence-Based Practice
BGC protocols follow WHO dehydration grading, PAPDI clinical guidelines, and current tropical medicine evidence. We prescribe what works — not what sells. Our formulary is reviewed quarterly.
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03
Pay After Treatment
You pay only after the treatment is complete and you are satisfied. We believe no one in medical distress should face a financial barrier to clinical care. Zero upfront. Zero pressure.
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04
Full Documentation
Every BGC treatment generates a formal medical record: ICD-10 coded, drug administration logged, vitals tracked, and issued on TMC Clinic Bali letterhead — valid for travel insurance and GP follow-up.
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05
Transparent Escalation
When a case requires hospital-level care, we say so immediately and help arrange transfer. BGC will never keep a patient in home treatment if hospital is clinically indicated. Honesty over revenue — always.
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06
Cultural Competency
BGC doctors communicate fluently in English, Indonesian, and Balinese. We understand the specific anxieties of international patients in an unfamiliar medical system — and we design every interaction around that reality.
Licensing & Accreditation
Our Credentials
BGC operates as a licensed medical service — not a wellness spa or supplement company. Every credential listed is publicly verifiable.
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TMC Clinic Bali
BGC operates under the formal clinical license of TMC Clinic Bali. All medical records, prescriptions, and documentation are issued under this registration — recognised by Indonesian health authorities and international insurers.
Licensed Partner
📜
STR & SIP Active
Both BGC physicians hold active Surat Tanda Registrasi (STR) and Surat Izin Praktik (SIP) — mandatory Indonesian medical practice licences under UU No. 29/2004. Verifiable via the Indonesian Medical Council registry.
Verified Active
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IV Therapy Certification
All BGC nurses hold STRP and SIPP licences plus formal IV cannulation and medication administration certification. Clinical competency is assessed quarterly by our lead physicians.
Certified Team
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WHO & PAPDI Protocols
BGC clinical protocols for dehydration grading, antiemetic selection, antibiotic prescribing, and fluid resuscitation are based on WHO and PAPDI (Indonesian Society of Internal Medicine) guidelines.
Evidence-Based
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Cold Chain Compliance
All BGC medications are stored, transported, and administered according to pharmaceutical cold chain and temperature standards. Single-use sterile equipment only — no reuse, no exceptions.
Pharma Standard
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ICD-10 Medical Records
BGC medical documentation uses the International Classification of Diseases (ICD-10) coding system — the global standard recognised by insurers, hospitals, and GPs worldwide for continuity of care.
Insurance Valid
Our Journey
How BGC Grew
From two doctors treating colleagues' patients informally, to a structured clinical operation serving thousands of visitors across Bali.
2020
Origin
The Informal Beginning
Dr. Dewa and Dr. Ayu begin treating international patients informally through referrals — expat friends, villa staff recommendations, and word-of-mouth. The recurring need becomes clear: professional mobile IV care for Bali Belly is missing from the island.
2021
Foundation
BGC Formally Established
Bali Gastro Care launches as a formal clinical service licensed under TMC Clinic Bali. First clinical protocols written. First nursing team hired and trained. Service area: Canggu, Seminyak, and Kuta.
2022
Expansion
Bali-Wide Coverage
BGC expands to cover all major tourist areas — Ubud, Nusa Dua, Jimbaran, Uluwatu, and Sanur. Second nursing team member added. Treatment packages expanded from 6 to 14 distinct protocols. First villa partnership programme launched.
2023
Innovation
Digital Tools & Biohacking
BGC launches digital symptom triage, online booking form, and patient health records system. Biohacking and performance IV programme introduced for Bali's growing wellness and fitness community. Elite Traveller Programme developed by Dr. Ayu.
2024
Technology
Clinical AI & Full Website
BGC AI Lab Interpreter launched — the first AI clinical tool calibrated for Indonesian lab reference ranges and tropical medicine. Full digital platform goes live with 19 packages, WHO-triage tools, booking system, and referral partner network.
2026
Present
Market Leader — Bali Mobile IV
BGC is Bali's most trusted mobile IV clinic — 1,000+ treatments, 4.9★ rating, 25+ villa partners, active gym and corporate wellness programmes, and an expanding network of driver and hospitality referral partners across the island.
Where We Operate
All of Bali — Every Area
BGC serves every major tourist and residential area across Bali. If you're on the island, we can reach you — typically within 45–90 minutes.
Canggu
Seminyak
Kuta & Legian
Ubud
Nusa Dua
Jimbaran
Uluwatu & Bukit
Sanur
Kerobokan
Denpasar
Petitenget
Pererenan
Berawa
Echo Beach
Tabanan
Amed & Karangasem*

*Amed and Karangasem: 120+ min arrival. Please confirm availability via WhatsApp before booking.

Common Questions
Frequently Asked
Everything you need to know before booking — answered by the BGC clinical team.
Are BGC doctors genuinely licensed? ▼
Yes. Both Dr. Dewa and Dr. Ayu hold active Surat Tanda Registrasi (STR) and Surat Izin Praktik (SIP) — mandatory Indonesian physician licences under UU No. 29/2004. BGC operates formally under TMC Clinic Bali. All nurses hold equivalent STRP and SIPP licences. These credentials are publicly verifiable through the Indonesian Medical Council (Konsil Kedokteran Indonesia).
Why is it "pay after treatment"? ▼
We believe no one in medical distress should face a financial barrier to care. When someone is severely dehydrated and vomiting, demanding upfront payment is the wrong signal. You experience the treatment, recover, and pay when it's done. This policy also means BGC is accountable for outcomes — if we don't help, the conversation about payment is very different. We accept cash (IDR) after each treatment.
Can BGC provide documentation for travel insurance? ▼
Yes. Every BGC treatment generates a formal medical record on TMC Clinic Bali letterhead — ICD-10 coded, with full drug administration log, vital signs, diagnosis, and physician signature. This document is accepted by international travel insurers for reimbursement claims. We recommend requesting the full report if you plan to claim — we issue it at no additional cost.
When would you recommend going to hospital instead? ▼
BGC will always escalate to hospital when: (1) severe dehydration is not responding after 1 hour of IV therapy, (2) there are signs of systemic sepsis, (3) blood glucose is critically abnormal, (4) the patient is a child under 5 or elderly with comorbidities, (5) there is significant rectal bleeding, or (6) signs of appendicitis, bowel obstruction, or other surgical emergency. Our doctor will make this assessment on arrival and guide the transfer if needed. We maintain relationships with local hospitals for warm handover.
What if I need treatment at night or early morning? ▼
BGC operates 08:00–22:00 daily. For urgent cases before 08:00 or after 22:00, WhatsApp us and we will assess whether an out-of-hours treatment is possible. For genuine medical emergencies outside our operating hours, we recommend calling a hospital directly: BIMC Kuta (+62 361 761 263) or Siloam Denpasar (+62 361 779 900).
Do you treat children and pregnant patients? ▼
Yes, with additional care. BGC can treat children aged 12 and above and pregnant patients, but these cases require direct physician assessment before treatment. Please WhatsApp us directly rather than using the standard triage tool — we will ask about the specific situation before dispatching. Children under 12 are better assessed at a paediatric facility in most cases, and we will advise accordingly.
Licensed Doctors.
Your Villa. 45 Minutes.

The BGC team is available now. WhatsApp us your location and symptoms — doctor dispatched immediately. Pay only after treatment.

WhatsApp BGC Now
+62 877-9122-8722 · Response within 5 minutes · Open 08:00–22:00 daily · All of Bali